Terms & conditions

Terms and Conditions

These Terms and Conditions (the “Terms”) govern the contractual relationship between My Europe Experience s.r.o., Company ID No. 23408014, with its registered office at Revoluční 8, 110 00 Prague 1, Czech Republic, registered in the Commercial Register maintained by the Municipal Court in Prague under file number C 426602 (the “Agency” or “CA”), and its customers.

1. Status of the Agency and Scope of Services
The Agency is authorised to act as an intermediary in the sale of travel services, including the mediation of package holidays and the sale and mediation of individual travel-related services. The Agency is further authorised to sell goods related to tourism, in particular tickets, maps, timetables, printed guides and souvenir items.
These Terms apply to the mediation and sale of individual travel services and regulate the mutual rights and obligations of the Agency and its customers.
Unless expressly stated otherwise, the Agency acts solely as an intermediary for third-party service providers, in particular accommodation providers, transport operators, rental companies and providers of ancillary services (such as taxi services). The Agency does not act as a tour operator within the meaning of applicable travel legislation.
The Agency creates tailored combinations of individual services for its customers. For convenience, the Agency may also offer pre-arranged service packages, which are further specified following consultation with the customer.
A comprehensive overview of the services and activities offered by the Agency is available at www.stag-adventures.com and www.car-football.com.
For the purposes of these Terms, a “Customer” may be an individual or a group, depending on the services booked.

2. Booking and Formation of Contract
Following the customer’s selection of services, the Agency shall contact the customer in order to clarify the details of the requested services.
Upon confirmation of the selected services, the customer is required to pay a deposit to the Agency’s bank account. Payment of the deposit constitutes confirmation of the booking.
Where the booked services are not utilised for reasons attributable to the customer, the deposit shall be non-refundable.
A contract for the mediation of services is concluded between the Agency and the customer upon acceptance of the offer and receipt of the deposit.
The customer is obliged to familiarise themselves with all details of the booked services prior to conclusion of the contract.
A booking shall only be deemed confirmed once the deposit has been received in full.

3. Prices and Scope of Services
Prices for individual services are stated on the Agency’s websites. The Agency reserves the right to adjust prices in response to individual customer requirements.
The final price shall be communicated to the customer in an individual offer, including a detailed breakdown of costs for individuals and groups, depending on the number of participants and the nature of the services booked.
All prices are stated inclusive of value added tax (VAT).
Unless expressly stated otherwise, the price does not include:

flights or other international transport,
insurance of any kind,
food and beverages,
parking fees,
gratuities,
entrance fees, contributions or charges not explicitly listed in the booking confirmation,
accommodation costs, unless expressly agreed.
Individual service providers may require a credit card to secure a deposit as security for potential damage or penalties arising from inappropriate behaviour. Where no such incidents occur, the deposit shall be released.
In the event of any discrepancy between the agreed price and the price of the service provided, the customer is required to notify the Agency without undue delay.
Complaints raised immediately following the provision of a service shall be handled without charge. Complaints raised after departure from the place of performance must be substantiated by the customer.

4. Payment Terms
The price of the booked services is binding as set out in the booking confirmation.
In the case of group bookings, the customer is responsible for payment of the total price for all participants.
A booking shall be confirmed only once the deposit has been credited to the Agency’s account in full.
The balance of the price must be paid prior to commencement of the services, and in any event no later than five (5) days before arrival at the place of performance.
The customer is required to inform the Agency of their means of transport and expected arrival time no later than ten (10) days prior to commencement of the services.
Unless otherwise agreed in the individual offer, the deposit amounts to 30% of the total price.
Payment by instalments may be agreed upon request.
The deposit shall not be refunded where the services are cancelled for reasons attributable to the customer, including but not limited to illness, family reasons or flight cancellation.
Where delayed arrival due to flight delay results in non-utilisation of certain services, no refund shall be provided for such services.

5. Changes to Services by the Agency
Services shall be provided in accordance with the confirmed booking.
The Agency reserves the right to change the order, timing or location of services where required for operational reasons or at the request of service providers. The customer shall be informed without undue delay.
Changes that do not materially affect the scope or quality of the services shall not give rise to any entitlement to compensation.
Where changes materially affect the scope or quality of services, the customer may accept or reject such changes. In the event of rejection, the price of the affected service shall be refunded.
Where accommodation at the originally selected property cannot be provided for reasons attributable to the accommodation provider, the Agency is entitled to arrange accommodation of an equivalent standard.
In the event of force majeure, including but not limited to adverse weather conditions, war, civil unrest, terrorist acts, power outages or natural disasters, the customer shall not be entitled to a full refund. Where possible, an alternative service shall be offered.

6. Changes and Cancellations by the Customer
The customer is required to notify the Agency without undue delay of any changes, in particular changes in the number of participants or the scope of services.
A reduction in the number of participants does not entitle the customer to a price reduction.
An increase in the number of participants shall be subject to a revised offer and price calculation.
Where the number of participants is increased after arrival at the place of performance, the Agency and/or the service provider may refuse to provide the services. If services are nevertheless provided, the customer shall be required to pay the revised price, including any additional charges.
Cancellation fees:

Cancellation more than ten (10) days prior to commencement of the services: cancellation fee equal to the deposit.
Cancellation nine (9) days or less prior to commencement of the services, including the day of the event: cancellation fee equal to 100% of the total price.

7. Travel Documents and Health
The Agency recommends that customers carry a valid European Health Insurance Card or evidence of appropriate travel insurance.
The Agency does not arrange insurance on behalf of customers.
Customers are responsible for ensuring that they bring all necessary medication and for informing the Agency of any relevant medical conditions.
Customers may be required to sign a declaration confirming their health status and fitness to participate in the activities.
Customers are solely responsible for obtaining any required visas, travel documents and for complying with the entry requirements of the Czech Republic.

8. Liability of the Agency
The Agency is liable for the proper mediation of the services booked.
The Agency shall not be liable for any loss or damage arising from the customer’s failure to follow instructions issued by the Agency or by the relevant service providers.
The Agency shall not be liable for loss or damage arising from the customer’s negligence, breach of law or from events of force majeure.

9. Obligations and Liability of the Customer
The customer is responsible for ensuring that all members of their group are familiar with these Terms.
Participation in safety briefings organised by the Agency is mandatory.
The customer shall be liable for any damage caused by themselves or members of their group.
Serious breaches of these Terms may result in exclusion from further services without entitlement to a refund.

10. Complaints
Any complaints must be raised without undue delay during the provision of the services.
Contact details:

Telephone: +420 728 509 819
Email: info@stag-adventures.com

11. Governing Law and Final Provisions
These Terms shall be governed by and construed in accordance with the laws of the Czech Republic.
By booking the services, the customer confirms that they have read, understood and accepted these Terms.
These Terms and Conditions are valid and effective as of 1 April 2025.